Custom Email

Wise platform sends automated updates & reminders via emails. While Wise sends these emails via its own dedicated email address by default, you can also configure to send the emails from your own email address.

Based on the security measures you have set up for your Email domain (SPF, DKIM, DMARC), you have to choose one of the below options.

Option 1: SPF, DKIM, DMARC not enabled

• Verifying your email address:

  • Specify the email address to be used to your Wise POC

  • We will request verification of your email address. You will receive an email with verification link from AWS SES

  • You need to click on the link and verify your email address

• Once the setup process is completed, we will verify and enable it from our end

Option 2: SPF Enabled

• Finish steps given in Option 1

• Update the SPF records

  • If you have SPF records whitelisting the domains and IPs to send emails from, you need to whitelist our sender IPs and domains.

  • For that, you need to update the TXT SPF record & add include:_spf.wiseapp.live in it, like this v=spf1 include:existing1.com include:existing2.com include:_spf.wisepp.live ~all (warning: there is a limit of 10 SPF records)

• Once the setup process is completed, we will verify and enable it from our end

Option 3: SPF, DKIM & DMARC is enabled

• Follow the steps of option 1 and 2

• Verify the domain & update DKIM records:

  • We will initiate domain DKIM verification

  • You need to add multiple TXT, SPF & DKIM records provided by Wise POC

• Once the setup process is completed, we will verify and enable it from our end